Smart Device Solutions

Maximum uptime for end users

With hybrid and remote working commonplace across the globe, organisations now manage hardware across thousands of locations.

To enable maximum uptime and high productivity levels, today’s remote workforce requires a slick and efficient service that ensures that they have the devices they need, when they need them.

Agilitas’ Smart Device Solutions goes beyond a typical logistics service.

Our intelligent planning tools and enviable global network enable you to make significant cost savings on your device administration and shipping requirements.

Plus, our circular economy approach and ESG focus helps our customers meet their own sustainability goals.

Benefits

Reduce your costs and gain access to our global network
0% WEEE to landfill policy
Reduce your carbon footprint with our repair, rework, reuse model
100% SLA guarantee – we get it right first time, every time
Focus on your core by freeing up IT resources

End User Computing just got smarter

Agilitas’ Smart Device Solutions offers channel partners a cost-effective way to facilitate end user computing requirements, so they can spend less time worrying about hardware, free up their IT resources and focus on their core.

m +

Users rely on a device for work

100

SLA Rate Guarantee

Environmental EcoVadis rating

What makes it so Smart?

Could you enhance your customer experience by outsourcing your end user device management to us? We think so.

Not only does our service save you time and money, but you’ll also achieve a wealth of value-added benefits to make your own operation smarter.

Reduce Costs

Our plug-and-play approach ensures that end users can easily setup devices without the need for on-site engineers. All authorised updates and security patches will be installed in advance. Plus, you’ll benefit from Agilitas’ established global network and specialised logistics expertise that keeps costs lower than providing the service in-house.

Reduce carbon footprint

The environmental impact of decisions should be considered in every new process that is adopted. By utilising our extensive global network, we have streamlined the logistics to be as efficient as possible, reducing the number of shipments. Our specialised repair and ITAD services along with our 0% WEEE to landfill policy also ensures that we extend the life of IT equipment, reducing the carbon impact of both ours and our customers’ operations.

Data Driven Insights

When the devices are returned to the Agilitas hub, your dedicated engineers will not only test and repair your equipment, they will also run diagnostics to create reports, identify trends, and highlight common faults in vendor equipment. This aides smarter purchasing and understanding usage to distribute resources effectively.

Tailored for the hybrid workplace

Managing devices for new joiners and leavers is time-consuming, especially when they may be located remotely or in offices without a dedicated IT resource on-site. With Agilitas’ Smart Device Solutions, we’ll take care of all the admin involved with allocating, configuring and shipping end user devices.

Focus on your core

Whether you’re an MSP or IT reseller delivering a first-class customer experience, a specialist in cloud services, Artificial Intelligence or security solutions, ensuring your end-user customers have the correct devices remains part of the contract. By outsourcing to Agilitas, you can free up IT resources for CX enhancing development projects, setting you above the competition.

Keep Downtime to a minimum

Agilitas strives to support the speed of change, ensuring our customers are able to adapt and remain agile in the competitive marketplace. Keeping your workforce online and productive is essential to avoid lost revenues, so our flexible SLAs with a 100% guarantee ensure downtime is kept to a minimum.

How does it work?

Agilitas will provide secure storage of end-user devices and AV equipment with dedicated engineers responsible for the testing, configuration and management of devices. There are three main functions that are supported – new joiners, in-service faults/upgrades and leavers.

The dedicated team will manage all parts of the process from allocating appropriate equipment, to arranging shipping across the globe. The team will also manage all reverse logistics to ensure equipment is returned.

The little things matter

When it comes to delivering a first-class Customer Experience, the personal touch matters. The Agilitas model has been designed, not only to easily scale up and down with operational demands, but also to offer a dedicated team to each customer.

This ensures that the customer has an accountable team managing their operation. Our team will get to know the customer and all the details that make the difference, from the busy times of year, to the processes and goals that make the business stand out. By truly aligning to the customer’s way of working, the little details that can often get missed, will become a standard part of the service.

Smart Device Solutions

Maximum uptime for end users

Benefits

End User Computing just got smarter