Agilitas support the critical infrastructure of some of the biggest brands in the world via our Channel Partners. Our global services offer a true end-to-end hardware inventory management solution.
Flexible break-fix maintenance services, 100% Channel focused. Reduce downtime with parts and engineering support across the UK, Europe and beyond.
With in-depth knowledge and experience of technology across the data centre, network, security, and workplace environments, we are ideally positioned to help you meet your resourcing goals.
Agilitas ensures the availability of critical IT assets so you don’t have to. We remove the headache of ensuring your customers’ IT assets are maintained and supported globally, allowing you to invest and innovate.
Agilitas provides a convenient one-stop-shop for your hardware needs with a variety of multi-vendor options such as Cisco, IBM, and HP.
Agilitas actively hold IT inventory in over 40 countries with the network and capacity to hold stock across the globe.
Our Channel approach ensures we drive efficiencies across supply chains to reduce operational overheads, whilst enhancing the customer experience.
Our Channel Partners want to know they are in safe hands – as such, it’s our responsibility to guarantee a secure, dedicated, and sustainable offering to you.
With over 30 years supporting the Technology Channel, we understand the importance Agilitas plays when representing our Channel Partners’ brands. Get to know us!
Our fantastic team are experts in their respective fields. They have a responsive approach to an ever-changing marketplace that enables them to continuously improve business processes and deliver a first-class customer experience.
Embodying our values is key to nurturing strong relationships with our partners and customers. Our values truly reflect the ethos of our company and our dedication to IT solutions and the Channel.
View our Content Hub for blogs, press releases, and thought leadership featuring some of our Agilitas Team.
Explore our Content hub showcasing blogs, press releases, and thought leadership with insights from our Agilitas Team.
Discover the ever-evolving IT sector through our detailed reports, providing in-depth analysis and trends in the Technology Channel.
Kate works as our Customer Experience Manager. Each day brings variety; she may be overseeing multiple project calls with customers and partners or ensuring prompt action on service tickets. While her days may differ, the key is balancing careful planning for the expected while staying prepared to respond quickly when challenges arise.
I work side by side with our Service Delivery Managers across all their accounts. We discuss things that have gone well, things that maybe could have gone better, but try to think about what’s next and how we can always improve.
Challenges in service should always be seen as a clear opportunity to learn, and positives need to be communicated quickly with the business and individuals, because at the end of the day, everyone wants to know if they are appreciated and have done a good job!
At Agilitas, the front-line service desk works closely with the Service Delivery Managers and we adopt a customer first approach. As we onboard our customers, we discuss how we should manage individual contracts and ensure we understand how we work in partnership to deliver the best customer experience. We offer proactive updates and respond swiftly to challenges that may arise. Ownership and vision shared across the operational teams promotes quick resolutions and a real team effort when offering support and sharing knowledge.
Essentially, I work with the team bringing in new accounts, ensuring that the onboarding process is as smooth as possible, transitioning into business as usual, and then managing the service desk team to deliver the great service we promised. That means keeping the service team focused on each ticket in the system and ensuring that they are all aware of each nuance in the customer contracts. By paying attention to those specifics, the customers can see they are all important to us. Regular reviews with our Service Delivery team also ensure we are always seeking feedback through our Voice of the Customer campaigns.
