Customer Experience
Introducing CX Edge. Our framework for delivering a first-class customer experience for both you and your customers.
Supporting your customer
What is important for your customer is important to us, and our customer experience approach to Channel partnerships through CX Edge framework ensures we can align, transform, and scale to deliver the best possible business outcomes to your end user client.
Our Partnership with you
CX Edge allows greater control, forecast and predictability of customer success, ensuring effective management over costs/investments and proactively incorporating trends rising in the Channel.
Our Engagement model outlines our 3-stage approach to delivering CX Edge.
Align
To ensure customers receive a seamless experience, Agilitas will align our expectations and goals to fit with your own
Transform
It’s important you are able to remain adaptive in the competitive marketplace, so we will transform business processes to offer the best solutions
Scale
We ensure customers can consistently deliver a high level of service, even as their company grows
Shared vision and values
Alignment creates a foundation of mutual understanding and a shared commitment to success. By aligning our values and processes with our customers, we are able to foster a collaborative environment that enhances the overall customer experience.
Part of a Total Experience strategy
In our recent Channel Trends research report, 82% of respondents ranked customer experience as a priority for their business. For businesses adopting a Total Experience strategy, customer experience weaves through every element, going beyond individual transactions and creating strong customer relationships.
CX Edge in action
How does CX Edge work in practice? Our Agilitas Loss Prevention Case Study demonstrates our Customer Experience approach to solving problems.
Agilitas have been working with Channel Partner, Solink, to deliver solutions that help brick and mortar businesses with security and loss prevention. With shoplifting up 25%, retailers are turning to technology partners to help.
At Agilitas, we believe the Solink solution can provide the answer, reducing losses associated with theft and increasing security. To ensure our customers’ are fully aligned before investing, they work with the Agilitas team through the CX Edge framework. This includes a demo and risk free pilot scheme.
Learn more about Solink
As we expand Solink in EMEA, more loss prevention teams can now leverage the power of the complete Solink platform to solve critical issues like ORC, fraud, and employee safety. A partner like Agilitas provides the integration expertise, reach, and scalability to help us meet high customer deployment standards. 
Passionate about the Planet
Agilitas’ ability to repair, repurpose and reuse equipment means you’ll be contributing to the circular economy with a sustainable solution for replacing old tech.
